服務條款

公司名稱

軟雲股份有限公司（Skiesoft Co., Ltd.）

統一編號

90481654

代表人

張燕梅

地址

台中市北區臺灣大道一段 617 號 1 樓

聯絡信箱

support@skiesoft.com

1. 本公司提供軟體開發、系統整合、雲端應用與相關技術服務。各項服務之具體範圍、規格、交付項目及服務水準，以雙方另行簽署之個別合約、報價單或訂購文件（以下稱「個別合約」）為準。
2. 本條款為本服務之一般性約定。個別合約與本條款牴觸時，於牴觸範圍內優先適用個別合約。
3. 本公司得隨時新增、修改或終止本服務之全部或一部功能。若變更將對既有客戶產生重大不利影響，本公司將於合理期間前通知。

1. 部分服務須註冊帳號後方可使用。您應提供正確、完整之資料，並於資料異動時即時更新。
2. 帳號及密碼由您自行保管，您應對該帳號下之一切行為負責。發現帳號遭冒用或有其他安全疑慮時，應立即通知本公司。
3. 本公司採最小權限原則管理系統存取。客戶系統之存取權限，依雙方約定之申請與核准程序辦理，並留存紀錄。
4. 若您違反本條款或有危害系統安全之虞，本公司得暫停或終止您的帳號存取權。

使用本服務時，您不得從事下列行為：

1. 違反中華民國法令或侵害他人權利之行為。
2. 未經授權存取、干擾、破壞本服務或其相關系統、網路、資料。
3. 進行逆向工程、反編譯、反組譯，或以其他方式取得本服務之原始碼（法律明文允許者除外）。
4. 以自動化程式大量存取本服務，致影響服務正常運作。
5. 上傳或散布含有惡意程式、病毒或其他有害元件之內容。
6. 將本服務轉售、出租、轉授權予第三人，或以本公司未授權之方式提供他人使用。

1. 本服務及其所含之軟體、程式碼、介面、文件、商標、標誌及其他內容之智慧財產權，均屬本公司或其授權人所有。除本條款或個別合約明文授予者外，本公司未授予您任何權利。
2. 客製化開發成果之權利歸屬，依個別合約約定。個別合約未約定者，本公司就其既有元件、開發工具、函式庫及通用技術（Background IP）保留一切權利。
3. 您上傳至本服務之資料及內容，其權利仍歸您所有。您授權本公司於提供本服務之必要範圍內，得儲存、處理及傳輸該等資料。

1. 本公司依《個人資料保護法》及相關法令蒐集、處理及利用個人資料，蒐集目的、類別、期間、地區、對象及方式，詳見本公司「隱私權政策」。
2. 涉及《個人資料保護法》第六條所定特種個人資料者，本公司僅於法令許可且經明確授權之範圍內處理，並採取加強之保護措施。
3. 本公司於提供服務過程中處理之客戶資料，僅依客戶指示及個別合約約定之目的使用，不作其他目的之利用。
4. 委外之雲端服務或次承攬廠商，本公司將進行供應商安全評估，並以合約要求其遵守不低於本條款之保密與資安要求。

1. 本公司建立並維持資訊安全管理制度，涵蓋存取控制、變更管理、弱點管理、加密傳輸與儲存、日誌留存、備份與復原、事件應變及人員資安教育訓練等措施。
2. 本公司定期檢視主要雲端與基礎設施供應商之國際資安認證（如 ISO/IEC 27001）及合約條款。
3. 發生影響客戶資料之資訊安全事件時，本公司將依法令及個別合約約定之期限通知客戶，並說明事件範圍、影響與處置作為。
4. 客戶應妥善保管其憑證與金鑰，並就其自身環境之安全管理負責。

1. 本公司將以合理之技術與管理措施維持服務穩定，但不保證服務全時不中斷、無延遲或全無錯誤。
2. 例行維護將盡可能於離峰時段進行並事前通知；緊急維護或為維護系統安全所必要者，得不經事前通知逕行實施，並於事後儘速說明。
3. 具體之服務水準協議（SLA）、可用率承諾及補償方式，依個別合約約定。

1. 服務費用、計價方式、付款條件及發票開立方式，依個別合約或本公司公告之價目為準。
2. 除法令或個別合約另有約定外，已支付之費用不予退還。
3. 逾期未付款者，本公司得依個別合約約定計收遲延利息，或暫停提供服務。

本服務可能整合或連結第三方提供之服務、軟體或網站。該等第三方服務由其提供者依其自身條款與政策提供，本公司不就其內容、可用性或安全性負責。您使用第三方服務前，應自行審閱其條款。

雙方對於因本服務所知悉他方之營業秘密、技術資料、客戶資訊及其他經標示或依其性質應予保密之資訊，應予保密，非經他方書面同意不得洩漏或為約定目的以外之使用。本項義務於本條款終止後仍繼續有效。涉及具體專案者，得另行簽署保密協議（NDA）。

1. 本服務係依「現狀」及「現有」基礎提供。於法律允許之最大範圍內，本公司不就本服務之適售性、特定目的適用性或不侵權為明示或默示之擔保。
2. 於法律允許之最大範圍內，本公司就因使用或無法使用本服務所生之間接損害、附帶損害、衍生性損害、利益損失、資料損失或商譽損失不負賠償責任。
3. 除個別合約另有約定外，本公司依本條款所負之賠償責任總額，以請求發生前六個月內您就該服務實際支付予本公司之費用總額為上限。
4. 本條之限制不適用於本公司故意或重大過失所致之損害，亦不排除依法不得預先排除或限制之責任。

因天災、戰爭、疫病、罷工、政府行為、電力或電信中斷、網路攻擊或其他不可歸責於當事人之事由，致一方無法履行本條款義務者，於該事由存續期間不負遲延責任，但應即時通知他方並採取合理減輕損害之措施。

1. 您得隨時停止使用本服務。個別合約之終止依該合約約定辦理。
2. 您違反本條款且經通知後未於合理期間內改善者，本公司得暫停或終止提供本服務。
3. 服務終止後，本公司將依個別合約及法令規定之期限保存或刪除客戶資料；客戶得於終止前依約定程序申請資料匯出。

本公司得因法令變動、服務調整或營運需要修改本條款，並於本網站公告修改後之版本及生效日期。修改後條款自公告之生效日起適用；若您於生效日後繼續使用本服務，視為同意修改後之條款。

本條款之解釋與適用，以及與本條款有關之爭議，均以中華民國法律為準據法。因本條款所生之訴訟，雙方合意以臺灣臺中地方法院為第一審管轄法院。

1. 本條款之任一條款經認定為無效或不可執行者，不影響其餘條款之效力。
2. 本公司未行使或遲延行使本條款之任何權利，不構成對該權利之拋棄。
3. 未經本公司書面同意，您不得將本條款之權利義務轉讓予第三人。

如對本條款有任何疑問，或欲行使個人資料相關權利，請與我們聯繫：

公司

軟雲股份有限公司

地址

台中市北區臺灣大道一段 617 號 1 樓

聯絡信箱

support@skiesoft.com

Skiesoft Co., Ltd. (the "Company"), Taiwan company registration no. 90481654, registered at 1F, No. 617, Sec. 1, Taiwan Blvd., North District, Taichung City, Taiwan. Representative: Chang Yen-Mei.

By accessing or using the Company's website, software or related services (the "Services"), you agree to be bound by these Terms of Service (the "Terms"). If you are using the Services on behalf of an organisation, you represent that you are authorised to bind that organisation.

The Company provides software development, systems integration, cloud application and related technical services. The specific scope, specifications, deliverables and service levels of any engagement are governed by the individual agreement, quotation or order document executed between the parties (an "Individual Agreement"). Where an Individual Agreement conflicts with these Terms, the Individual Agreement prevails to the extent of the conflict.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. The Company applies least-privilege principles to system access; access to customer systems follows a documented request-and-approval process with records retained. The Company may suspend access where these Terms are breached or where system security is at risk.

You must not: breach applicable law or infringe third-party rights; gain unauthorised access to or interfere with the Services or related systems; reverse engineer, decompile or disassemble the Services except as expressly permitted by law; use automated means in a manner that impairs the Services; distribute malware; or resell, lease or sublicense the Services without authorisation.

All intellectual property rights in the Services, including software, code, interfaces, documentation, trademarks and other content, remain with the Company or its licensors. Ownership of custom development deliverables is determined by the applicable Individual Agreement; absent such terms, the Company retains all rights in its pre-existing components, tools, libraries and general know-how. You retain ownership of data you submit, and grant the Company a licence to store, process and transmit it as necessary to provide the Services.

The Company collects, processes and uses personal data in accordance with Taiwan's Personal Data Protection Act ("PDPA") and applicable law, as described in its Privacy Policy. Special categories of personal data under Article 6 of the PDPA are processed only where permitted by law and expressly authorised, with enhanced safeguards. Customer data processed in the course of providing the Services is used only for the purposes instructed by the customer and set out in the Individual Agreement. Subprocessors and cloud providers are subject to supplier security assessment and contractual confidentiality and security obligations no less protective than these Terms.

The Company maintains an information security management system covering access control, change management, vulnerability management, encryption in transit and at rest, logging, backup and recovery, incident response, and security awareness training. Security certifications (such as ISO/IEC 27001) and contractual terms of key cloud and infrastructure providers are reviewed periodically. Security incidents affecting customer data will be notified within the timeframes required by law and the applicable Individual Agreement, together with information on scope, impact and remediation.

The Company applies reasonable technical and organisational measures to maintain service stability but does not warrant uninterrupted, delay-free or error-free operation. Scheduled maintenance will, where practicable, take place during off-peak hours with prior notice; emergency maintenance necessary to preserve security may be carried out without prior notice, with an explanation provided as soon as practicable. Service level commitments, if any, are set out in the applicable Individual Agreement.

Fees, pricing, payment terms and invoicing follow the applicable Individual Agreement or the Company's published price list. Unless required by law or otherwise agreed, fees paid are non-refundable. Overdue amounts may attract default interest or suspension of the Services as provided in the Individual Agreement.

The Services may integrate with or link to third-party services, which are provided under those third parties' own terms and policies. The Company is not responsible for their content, availability or security.

Each party will keep confidential the other party's trade secrets, technical information, customer information and other information marked or reasonably understood to be confidential, and will not disclose it or use it for purposes other than those agreed, without the other party's written consent. This obligation survives termination. Project-specific engagements may be covered by a separate non-disclosure agreement.

The Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, the Company disclaims implied warranties of merchantability, fitness for a particular purpose and non-infringement, and is not liable for indirect, incidental or consequential loss, loss of profit, loss of data or loss of goodwill. Unless otherwise agreed in an Individual Agreement, the Company's aggregate liability under these Terms is limited to the fees actually paid by you for the relevant service in the six months preceding the claim. These limitations do not apply to damage caused by the Company's wilful misconduct or gross negligence, nor to liability that cannot be excluded or limited by law.

Neither party is liable for delay caused by events beyond its reasonable control, including natural disaster, war, epidemic, strike, governmental action, power or telecommunications failure, or network attack, provided it notifies the other party promptly and takes reasonable steps to mitigate.

You may stop using the Services at any time; termination of an Individual Agreement follows that agreement. The Company may suspend or terminate the Services where you breach these Terms and fail to remedy the breach within a reasonable period after notice. On termination, customer data is retained or deleted in accordance with the Individual Agreement and applicable law; export may be requested before termination under the agreed procedure.

The Company may amend these Terms to reflect legal, service or operational changes, publishing the revised version and its effective date on this website. Continued use of the Services after the effective date constitutes acceptance.

These Terms are governed by the laws of the Republic of China (Taiwan). The parties agree that the Taiwan Taichung District Court shall be the court of first instance for any dispute arising from these Terms.

If any provision is held invalid or unenforceable, the remaining provisions remain in effect. Failure or delay in exercising a right does not constitute a waiver. You may not assign your rights or obligations under these Terms without the Company's written consent.

Skiesoft Co., Ltd., 1F, No. 617, Sec. 1, Taiwan Blvd., North District, Taichung City, Taiwan. Email: support@skiesoft.com